1. Did we communicate with you clearly? Absolutely! Since my father and I have been the only people ever to work on the car, I had quite a bit of hesitation when I had a fender bender and had to have someone else fix it for me. The staff were very friendly and courteous. I spoke on the phone almost every day with Jon in the beginning… and even until the end, at least every couple of days. Frequently, I received pictures of the progress and updates on the work being done. I was never afraid that something was going to be messed up because I was in such frequent contact with Jon.
2. Did the quality of our work meet your expectations? The car looks better than it did before the collision! I had purchased a new cowl induction hood and it was prepared and placed on the car with perfection. I am very pleased with the quality of work that was done.
3. Did we complete the work within the agreed budget? This was primarily an insurance case, but I did pay for several other fixes while the car was in the shop. The labor rate and parts prices were very reasonable. As with any classic car, they informed me of the further work that could be done and the problems that may arise if not finished. However, even when I chose not to fix certain things, they were very understanding and professional about it. These guys run a grade “A” classic car service shop!
St. Louis, MIssouri